Specs
Model: ADC-VC8498PA
Max Resolution: 3840 × 2160, 8MP Ultra HD
Image Sensor: 1/1.8” Sony STARVIS 2 CMOS
Field of View: Horizontal: 110.4° to 45.1°
Night Vision: Built-in IR, up to 40 m
Power: IEEE 802.3af PoE, max 12.4 W with IR on
Operating Temperature: -35°C to 60°C with IR off; -35°C to 50°C with IR on
Protection Rating: IP66, IK10, NEMA 4X
Colours
White
Documentation
Frequently Asked Questions
Why is my Prism Series Dome Camera not connecting?
Check that the Ethernet cable is firmly connected to the camera’s RJ45 port and that the other end is connected to a working PoE switch or PoE injector. After connecting, wait about 2 minutes for the camera to boot and connect. A solid green LED means the camera is connected.
What does a solid green LED mean?
A solid green LED means the camera is connected to Alarm.com and is online. If your camera is still not showing in the Grand Alarms Smart Home App, refresh the app, confirm you are logged into the correct account, or contact Grand Alarms for support.
What does a blinking green LED mean?
A blinking green LED means the camera has a local network connection but may not be fully connected to the platform yet. Give it a few minutes to complete startup. If it stays blinking, check the internet connection, router, PoE switch, and Ethernet cable.
What does a solid red LED mean?
A solid red LED means the camera does not have a local or internet connection. Check the Ethernet cable, PoE power source, router, and internet service. If everything appears connected, power cycle the camera and try again.
What does a blinking red LED mean?
A blinking red LED means the camera is powering on and booting. This is normal during startup. If it stays blinking red for several minutes, power cycle the camera and confirm the PoE switch or injector is supplying power properly.
How do I power cycle the camera?
Unplug the Ethernet cable from the PoE switch or injector, wait about 10 seconds, then plug it back in. The camera should begin booting again. Wait about 2 minutes before checking the LED status or viewing the camera in the Grand Alarms Smart Home App.
How do I factory reset the Prism Series Dome Camera?
Press and hold the reset button for 12 to 15 seconds until the LED flashes green and red, then release it. This restores the camera to factory default settings. Do not reset the camera unless you are prepared to re-enroll it to the account.
Why can’t I add the camera to my account?
If the camera was previously installed on another Alarm.com account, it must be deleted from that account before it can be added again. Also confirm the camera is powered, connected to the internet, and showing the correct LED status before attempting enrollment.
Why is the camera image blurry?
First, confirm the protective plastic lens cover was removed during installation. If the cover is still on, the image will look soft or distorted. Also check that the dome is clean, the lens area is free of dust or moisture, and the camera view has been properly adjusted.
Why is my night video not clear?
Check that the camera lens and dome cover are clean and free of dust, fingerprints, moisture, or obstruction. If the camera is installed near reflective surfaces, the IR light may bounce back and reduce image quality. Camera angle and placement may need adjustment.
Why is there glare or reflection at night?
Glare usually happens when IR light reflects off a nearby wall, ceiling, glass, metal surface, or the inside of a dirty dome cover. Clean the dome and check whether the camera is aimed too close to a reflective surface. Slight repositioning can make a big difference. Annoying, but true.
Why is the camera not recording audio?
Confirm that audio is enabled in the app or customer website settings. If audio input/output is turned off, features like two-way audio, Perimeter Guard, and audio in recordings may be disabled. Also confirm whether the built-in microphone or line-in option is selected.
Does this camera have a built-in speaker?
No. The Prism Series Dome Camera has a built-in microphone, but it does not include a built-in speaker. An external analog speaker is required for two-way audio output.
Why is two-way audio not working?
Two-way audio requires the audio input/output setting to be enabled. The camera has a built-in microphone, but an external analog speaker is needed for audio output. The optional AO-15 cable is required for line-level input/output connections.
Can I add the AO-15 cable later?
Technically yes, but it may require removing and remounting the camera. The AO-15 cable should ideally be installed during the initial setup if external audio input/output is needed. Retrofitting it later is a pain. Better to plan it upfront.
Why is my outdoor camera getting moisture or water issues?
For outdoor or wet installations, the cable glands, weather caps, and gaskets must be properly assembled. The Ethernet gasket must be fully seated to create a weatherproof seal. If the cover screws are under-tightened or over-tightened, water ingress can occur.
What torque should be used when reinstalling the camera cover?
When reinstalling the cowl, the cover screws should be tightened to 6 kg-inch / 0.59 Nm. Under-tightening or over-tightening can compromise the seal and may lead to water entering the camera housing.
Why is the camera offline after installation?
Make sure the camera is connected to a PoE switch or injector and that the router has internet access. The Ethernet cable should be Cat5e or better. If the camera still does not connect, power cycle it. If that fails, a factory reset may be needed.
Why does the camera keep dropping offline?
Intermittent offline issues can be caused by a weak PoE source, damaged Ethernet cable, loose RJ45 connection, router issues, or network instability. Since this is a PoE camera, the first suspects should be the cable, switch/injector, and network connection.
What type of cable does this camera need?
The camera requires an Ethernet cable, Cat5e or better. It must connect to a PoE network switch or PoE injector. The camera receives both power and data through the Ethernet connection.
Can this camera run on Wi-Fi?
No. The Prism Series Dome Camera is a wired PoE camera. It connects by Ethernet and requires a PoE switch or injector for power. That is part of the point: better reliability, fewer Wi-Fi excuses.
Why does the camera show power but no video?
If the LED confirms power but no video appears, check whether the camera has fully connected to the internet and has been enrolled to the correct account. Also confirm the camera is not already assigned to another account. If needed, power cycle the camera and retry.
How do I know if the camera is fully connected?
The LED should be solid green when the camera is connected to Alarm.com. If the camera is solid green but not visible in the Grand Alarms Smart Home App, confirm you are using the correct login and that the camera was added to the correct account.
Why can’t I hear anything from the camera?
Make sure audio input is enabled and set to the correct source. For the built-in microphone, select the built-in microphone option. For an external microphone, line-in must be selected and the AO-15 cable must be installed.
Why is my external audio not working?
External audio requires the AO-15 accessory cable. The audio input/output toggle must be enabled, and the correct input or output must be selected in the audio settings. Also confirm unused AO-15 wires are properly insulated to avoid shorts.
Can the camera use a microSD card?
Yes, the camera has a microSD card slot. However, whether local storage is used depends on the system configuration and service settings. For most customers, video access and clips are managed through the Grand Alarms Smart Home App.
What should I do if the camera fails to enroll?
Power cycle the camera first. If it still will not enroll, factory reset it by holding the reset button for 12 to 15 seconds until the LED flashes green and red. Also confirm the camera is not still attached to a previous account.
Why does the camera need to be added before final mounting?
The installation guide recommends completing Ethernet mode setup before installing the camera in its final location. This makes it easier to confirm power, network connection, LED status, and account enrollment before the camera is fully mounted.
Why is the camera angle not right after installation?
The Prism Series Dome Camera has adjustable pan, tilt, and rotation. If the view is not correct, the camera may need to be physically adjusted or the varifocal view may need to be tuned. Contact Grand Alarms if the camera needs repositioning or professional adjustment.
When should I contact Grand Alarms for service?
Contact Grand Alarms if the camera stays offline, shows a persistent red LED, has water or moisture inside the dome, cannot be enrolled, has poor night visibility after cleaning, or needs physical adjustment. Some problems are not app problems. Sometimes the camera simply needs a proper service visit.
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Specs
Model: ADC-VC8498PA
Max Resolution: 3840 × 2160, 8MP Ultra HD
Image Sensor: 1/1.8” Sony STARVIS 2 CMOS
Field of View: Horizontal: 110.4° to 45.1°
Night Vision: Built-in IR, up to 40 m
Power: IEEE 802.3af PoE, max 12.4 W with IR on
Operating Temperature: -35°C to 60°C with IR off; -35°C to 50°C with IR on
Protection Rating: IP66, IK10, NEMA 4X
Available Colours
White
Documentation
Frequently Asked Questions
Why is my Prism Series Dome Camera not connecting?
Check that the Ethernet cable is firmly connected to the camera’s RJ45 port and that the other end is connected to a working PoE switch or PoE injector. After connecting, wait about 2 minutes for the camera to boot and connect. A solid green LED means the camera is connected.
What does a solid green LED mean?
A solid green LED means the camera is connected to Alarm.com and is online. If your camera is still not showing in the Grand Alarms Smart Home App, refresh the app, confirm you are logged into the correct account, or contact Grand Alarms for support.
What does a blinking green LED mean?
A blinking green LED means the camera has a local network connection but may not be fully connected to the platform yet. Give it a few minutes to complete startup. If it stays blinking, check the internet connection, router, PoE switch, and Ethernet cable.
What does a solid red LED mean?
A solid red LED means the camera does not have a local or internet connection. Check the Ethernet cable, PoE power source, router, and internet service. If everything appears connected, power cycle the camera and try again.
What does a blinking red LED mean?
A blinking red LED means the camera is powering on and booting. This is normal during startup. If it stays blinking red for several minutes, power cycle the camera and confirm the PoE switch or injector is supplying power properly.
How do I power cycle the camera?
Unplug the Ethernet cable from the PoE switch or injector, wait about 10 seconds, then plug it back in. The camera should begin booting again. Wait about 2 minutes before checking the LED status or viewing the camera in the Grand Alarms Smart Home App.
How do I factory reset the Prism Series Dome Camera?
Press and hold the reset button for 12 to 15 seconds until the LED flashes green and red, then release it. This restores the camera to factory default settings. Do not reset the camera unless you are prepared to re-enroll it to the account.
Why can’t I add the camera to my account?
If the camera was previously installed on another Alarm.com account, it must be deleted from that account before it can be added again. Also confirm the camera is powered, connected to the internet, and showing the correct LED status before attempting enrollment.
Why is the camera image blurry?
First, confirm the protective plastic lens cover was removed during installation. If the cover is still on, the image will look soft or distorted. Also check that the dome is clean, the lens area is free of dust or moisture, and the camera view has been properly adjusted.
Why is my night video not clear?
Check that the camera lens and dome cover are clean and free of dust, fingerprints, moisture, or obstruction. If the camera is installed near reflective surfaces, the IR light may bounce back and reduce image quality. Camera angle and placement may need adjustment.
Why is there glare or reflection at night?
Glare usually happens when IR light reflects off a nearby wall, ceiling, glass, metal surface, or the inside of a dirty dome cover. Clean the dome and check whether the camera is aimed too close to a reflective surface. Slight repositioning can make a big difference. Annoying, but true.
Why is the camera not recording audio?
Confirm that audio is enabled in the app or customer website settings. If audio input/output is turned off, features like two-way audio, Perimeter Guard, and audio in recordings may be disabled. Also confirm whether the built-in microphone or line-in option is selected.
Does this camera have a built-in speaker?
No. The Prism Series Dome Camera has a built-in microphone, but it does not include a built-in speaker. An external analog speaker is required for two-way audio output.
Why is two-way audio not working?
Two-way audio requires the audio input/output setting to be enabled. The camera has a built-in microphone, but an external analog speaker is needed for audio output. The optional AO-15 cable is required for line-level input/output connections.
Can I add the AO-15 cable later?
Technically yes, but it may require removing and remounting the camera. The AO-15 cable should ideally be installed during the initial setup if external audio input/output is needed. Retrofitting it later is a pain. Better to plan it upfront.
Why is my outdoor camera getting moisture or water issues?
For outdoor or wet installations, the cable glands, weather caps, and gaskets must be properly assembled. The Ethernet gasket must be fully seated to create a weatherproof seal. If the cover screws are under-tightened or over-tightened, water ingress can occur.
What torque should be used when reinstalling the camera cover?
When reinstalling the cowl, the cover screws should be tightened to 6 kg-inch / 0.59 Nm. Under-tightening or over-tightening can compromise the seal and may lead to water entering the camera housing.
Why is the camera offline after installation?
Make sure the camera is connected to a PoE switch or injector and that the router has internet access. The Ethernet cable should be Cat5e or better. If the camera still does not connect, power cycle it. If that fails, a factory reset may be needed.
Why does the camera keep dropping offline?
Intermittent offline issues can be caused by a weak PoE source, damaged Ethernet cable, loose RJ45 connection, router issues, or network instability. Since this is a PoE camera, the first suspects should be the cable, switch/injector, and network connection.
What type of cable does this camera need?
The camera requires an Ethernet cable, Cat5e or better. It must connect to a PoE network switch or PoE injector. The camera receives both power and data through the Ethernet connection.
Can this camera run on Wi-Fi?
No. The Prism Series Dome Camera is a wired PoE camera. It connects by Ethernet and requires a PoE switch or injector for power. That is part of the point: better reliability, fewer Wi-Fi excuses.
Why does the camera show power but no video?
If the LED confirms power but no video appears, check whether the camera has fully connected to the internet and has been enrolled to the correct account. Also confirm the camera is not already assigned to another account. If needed, power cycle the camera and retry.
How do I know if the camera is fully connected?
The LED should be solid green when the camera is connected to Alarm.com. If the camera is solid green but not visible in the Grand Alarms Smart Home App, confirm you are using the correct login and that the camera was added to the correct account.
Why can’t I hear anything from the camera?
Make sure audio input is enabled and set to the correct source. For the built-in microphone, select the built-in microphone option. For an external microphone, line-in must be selected and the AO-15 cable must be installed.
Why is my external audio not working?
External audio requires the AO-15 accessory cable. The audio input/output toggle must be enabled, and the correct input or output must be selected in the audio settings. Also confirm unused AO-15 wires are properly insulated to avoid shorts.
Can the camera use a microSD card?
Yes, the camera has a microSD card slot. However, whether local storage is used depends on the system configuration and service settings. For most customers, video access and clips are managed through the Grand Alarms Smart Home App.
What should I do if the camera fails to enroll?
Power cycle the camera first. If it still will not enroll, factory reset it by holding the reset button for 12 to 15 seconds until the LED flashes green and red. Also confirm the camera is not still attached to a previous account.
Why does the camera need to be added before final mounting?
The installation guide recommends completing Ethernet mode setup before installing the camera in its final location. This makes it easier to confirm power, network connection, LED status, and account enrollment before the camera is fully mounted.
Why is the camera angle not right after installation?
The Prism Series Dome Camera has adjustable pan, tilt, and rotation. If the view is not correct, the camera may need to be physically adjusted or the varifocal view may need to be tuned. Contact Grand Alarms if the camera needs repositioning or professional adjustment.
When should I contact Grand Alarms for service?
Contact Grand Alarms if the camera stays offline, shows a persistent red LED, has water or moisture inside the dome, cannot be enrolled, has poor night visibility after cleaning, or needs physical adjustment. Some problems are not app problems. Sometimes the camera simply needs a proper service visit.