Privacy Policy
Grand Alarms

1. Introduction

Grand Alarms Ltd (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website grandalarms.com, contact us by phone or email, or engage with our products and services.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal information only when necessary to provide our services effectively. This may include:

• Contact Information: Name, phone number, email address, and home or business address.

• Service Information: Security system preferences, installation addresses, or product inquiries.

• Payment Information: When applicable, for service or product purchases.

• Website Usage Data: IP address, browser type, and pages visited (through cookies and analytics tools).

• Communication History: Records of calls, emails, or form submissions.

3. How We Use Your Information

We use your personal information to:

• Provide, install, and maintain our alarm and security services.

• Respond to your inquiries, service requests, and support needs.

• Send updates, service reminders, or product information (only if you opt in).

• Process payments and manage customer accounts.

• Improve our website experience and customer support.

• Comply with legal and regulatory requirements.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.
We may share limited information only with:

• Service partners or contractors assisting in system installation or monitoring.

• Payment processors to complete secure transactions.

• Legal authorities when required by law or to protect our rights and property.

All third parties are bound by confidentiality and data protection obligations consistent with this Privacy Policy.

5. Data Retention and Security

We store personal information only as long as necessary to fulfill its purpose.
We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or disclosure.

However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand visitor behavior and improve user experience.
Cookies collect non-personal data like device type, browser, and time spent on pages.

You can disable cookies in your browser settings, but some site features may not function properly.

7. Your Rights

Under Canadian privacy laws (PIPEDA), you have the right to:

• Access and request a copy of your personal information.

• Request corrections to inaccurate or incomplete information.

• Withdraw consent for certain uses of your information.

• Ask for your personal data to be deleted, where legally permissible.

To exercise these rights, contact us at info@grandalarms.com.

8. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party sites.
We encourage you to review their privacy policies when visiting those sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
The “Effective Date” above indicates when the policy was last revised.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:

Grand Alarms Ltd
9000 Keele Street, Suite 12
Vaughan, Ontario L4K 0B3
📞 416-657-2100
📧 info@grandalarms.com
🌐 grandalarms.com